Remote Faculty Support & Customer Success Specialist
Berwyn, Cook County, Illinois, 60402, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support
Pearson is seeking a proactive Customer Success professional to support faculty onboarding and optimize higher education courseware usage. You will coach support associates, handle expert escalations, and drive successful adoptions across Pearson tools.
Responsibilities include proactive outreach to top adoptions, supporting high-service accounts, and delivering instructor onboarding sessions. Remote work is available, with occasional travel during peak periods.
Consider building your career as a Remote Faculty Support & Customer Success Specialist at Pearson.
We are currently recruiting a Remote Faculty Support & Customer Success Specialist for our team in Springfield, IL, United States.
This is a strong opening to take on the Remote Faculty Support & Customer Success Specialist role at Pearson.
As a Remote Faculty Support & Customer Success Specialist, you will play an important part at Pearson in Springfield, IL, United States.
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