Reservationist Split Shift

Transdev in Tinley Park, IL, is hiring a Full
-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service. This is a fully on-site position and is not eligible for remote or work-from-home arrangements. Customers must call each time they need a ride, often scheduling their trips the day before, so this role requires strong attention to detail, a sense of urgency, and the ability to manage a high volume of calls in a fast-paced environment.

We’re looking for someone who is patient, empathetic, and understanding. If you enjoy helping people, communicating with kindness, and making a positive difference in someone’s day, we encourage you to apply!

• Competitive compensation package of minimum $18.50/hour - Maximum $20.50/hour
• Starting pay is $18.50/ hour

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Split Shifts :
  Available shifts are 5:45 AM–9:45 AM or 2:15 PM–6:15 PM.
• Weekend Availabilit y :
  Schedules may include Saturdays and/or Sundays.
• Work Location :
  This is a 100% on-site position in Tinley Park, IL. Remote or hybrid work is not available.

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Clear speech and a friendly, professional phone demeanor.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with Trapeze scheduling software and the Genesys phone system preferred.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with…