Customer Service Rep - WFH

For decades, we’ve been dedicated to protecting working families by making sure they have the coverage and support they deserve. With partnerships in thousands of unions and associations across North America and beyond, we’re proud to be the only organization of our kind that carries a 100% union label. Our promise is simple: to provide families with peace of mind, backed by trust, care, and consistency.

This isn’t just another work-from-home job—it’s an opportunity to build a meaningful career helping people. You’ll be connecting with union members who ask about their benefits, making sure they understand their options, and guiding them through the process in a clear and supportive way.

Your day will include conversations with members over the phone or video, scheduling appointments, walking them through benefit programs, and following up with the right paperwork and quality checks. Every interaction matters—because for the families you’re helping, the benefits you explain make a real difference.

• Earn While You Learn – Weekly pay plus performance bonuses (first-year average ~$55K)

• Grow Your Career – Leadership and advancement opportunities are built in

• Flexibility First – Create a schedule that fits your lifestyle

• Work From Anywhere – 100% remote role with full digital support

• Residual Income – Build long-term financial stability with renewals

• Health Coverage – Comprehensive benefits package provided

• Real Support – One-on-one training and mentorship, not just a handbook

• Recognition & Rewards – Annual company trips to exciting destinations (past trips: Puerto Rico, Cancun, Disney, Las Vegas, Bahamas)

• Great communication skills and a genuine desire to help people

• Strong organizational habits and time management skills

• High school diploma required (college or higher education is a plus)

• Customer-facing experience (like service or retail) is a bonus, but not required