Reservationist Split Shift

Transdev in Tinley Park, IL, is hiring a Full
-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service. This is a fully on-site position and is not eligible for remote or work-from-home arrangements. Customers must call each time they need a ride, often scheduling their trips the day before, so this role requires strong attention to detail, a sense of urgency, and the ability to manage a high volume of calls in a fast-paced environment.

We’re looking for someone who is patient, empathetic, and understanding.

• Competitive compensation package of minimum $18.50/hour - Maximum $20.50/hour
• Starting pay is $18.50/ hour

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Split Shifts :
  Available shifts are 5:45 AM-9:45 AM or 2:15 PM-6:15 PM.
• Weekend Availabilit y:
  Schedules may include Saturdays and/or Sundays.
• Work Location :
  This is a 100% on-site position in Tinley Park, IL. Remote or hybrid work is not available.

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Clear speech and a friendly, professional phone demeanor.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with Trapeze scheduling software and the Genesys phone system preferred.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6-8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates…