Customer Service Manager

The Customer Service Manager is responsible for delivering an exceptional customer experience across multiple client locations, with a primary focus on large national accounts. This position leads and develops teams of attendants and baristas, oversees daily service operations, and builds strong relationships with clients to ensure consistent service quality, operational excellence, and customer satisfaction.

The Customer Service Manager also has direct responsibility for the seasonal Summer Heat Relief Program, overseeing all aspects of program execution, including staffing, hiring, training, scheduling, and daily operations.

Through proactive client engagement, hands-on leadership, and a strong commitment to service excellence, this position drives customer satisfaction, strengthens client partnerships, and ensures teams consistently meet operational and service expectations.

This is a fully on-site position, with approximately 80% of time spent in the field supporting client locations, employees, and operations, and 20% in an office setting. Remote work or work-from-home arrangements are not available for this role.

COMPENSATION:
The Salaried rate for this position is $60,000.00 to $75,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits,  Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Customer Service & Client Relationships

• Build and maintain strong relationships with national account clients, stakeholders, and customers, serving as a primary contact for service-related matters.
• Drive a customer-first culture by setting clear service expectations and reinforcing exceptional customer interactions across locations.
• Proactively engage clients to anticipate needs, identify service improvements, and resolve concerns before they escal.
• Visit assigned locations regularly to assess service quality, engage customers and employees, and ensure client expectations are met.
• Partner with operations leadership to strengthen client retention, service delivery, and business growth opportunities.

Multi-Site Operations & Service Excellence

• Oversee daily operations across multiple national account locations, ensuring compliance with company standards and client requirements.
• Direct attendant and barista operations, ensuring proper staffing, product availability, equipment cleanliness, and service readiness.
• Monitor inventory, ordering, stocking, merchandising, and equipment performance to maintain uninterrupted service.
• Establish consistent operating procedures while accommodating the unique needs of individual client locations.
• Coordinate with operations, route service, and equipment teams to resolve service or maintenance issues and uphold…