AI Engineer, Customer Success

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. Samsara's Commercial Customer Success team supports hundreds of customers who depend on our platform every day to manage their fleets, equipment, and operations. These customers don't just need software — they need a partner who helps them get to value fast, identifies and mitigates risk, and keeps finding new ways to put Samsara to work for their business.

We're building the AI infrastructure to make that possible  we need an applied AI specialist to build it — and own it.

As an embedded AI Engineer in Customer Success, you'll design, build, test, deploy, and continuously maintain agentic solutions that power this next chapter. You'll own the full lifecycle: from the first prompt through production, from launch through every iteration as our Customer Success playbooks evolve, and as our product ships new features and real-world performance data surfaces what needs to change next.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington,

D.Metro Area.

Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.

Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.

This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

Your core responsibility is the full lifecycle of Samsara's customer-facing AI agents

Build:
Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.

Deploy:
Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.

Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and…