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Customer Success Associate; Fully Remote
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-27
Chicago, Cook County, Illinois, 60601, USA
Listing for:
Granular Energy
Full Time, Remote/Work from Home
position Listed on 2026-10-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
- Be the day-to-day contact for existing customers, providing level 1 support on platform, data and API issues.
- Onboard new customers, drive adoption, and support renewals and upsell.
Responsibilities:
- Handle day-to-day requests and first-level support, keeping account health up to date in Hub Spot and Notion.
- Prepare QBRs showing value, coordinate with Technical Solutions, Product, and Sales.
What's in it for you:
- Remote-first with 30 days' holiday, gym subsidies, therapy, and equity.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
This is a genuine opportunity to take on the Customer Success Associate (Fully Remote) role at Granular Energy.
Position Requirements
10+ Years
work experience
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