Partner Care Specialist

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QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc.

is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at

Work location:

• This position may be based anywhere in the United States and includes travel as part of the responsibilities.

The Partner Care Specialist is responsible for overseeing the customer experience from onboarding through ongoing support. This role primarily supports partners and customers in the United States and requires proficiency in reading, writing, and speaking English.

As a key liaison between Q-SYS and its partners and customers, the Partner Care Specialist delivers exceptional service to both internal teams and external stakeholders. Responsibilities include managing quotes and orders with accuracy and timeliness, responding to inquiries with enthusiasm and professionalism, and applying a high level of expertise and knowledge to resolve issues effectively.

The ideal candidate is capable of managing multiple priorities in a dynamic, fast-paced environment. As a customer advocate and trusted resource, the Partner Care Specialist is committed to building strong, collaborative relationships with the Sales team, partners, and clients to support shared success.

• Monitor and manage email and case queues consistently. Acknowledge and follow up on all outstanding issues within the same business day. Aim to resolve issues independently and minimize escalations to the Sales team.
• Provide coverage on the call queue as assigned. Return calls from Sales team members and customers within the same business day, even if a resolution is not yet available. When possible, support the team outside of scheduled queue times, especially during periods of high call volume.
• Consistently meet service level standards for partners and customers enrolled in loyalty programs or belonging to higher-tier accounts (e.g., Premier, Preferred, Enterprise, and Higher Education).
• Maintain…