Call Center Representative

Full Time
• Fully Remote - US

• Paid time off
• Competitive Compensation
• Health Insurance

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.

Compensation: $18.00 per hour

Comprehensive Staffing, founded in 2015, with the goal of providing excellence in temporary staffing. We infuse all aspects of staffing with a commitment to quality that comes from 35 years of management experience. We share a commitment to our clients and employees alike.

Comprehensive Staffing provides employees to a variety of areas, including warehouse, manufacturing, distribution centers, clerical and medical staffing. Whether you need industrial staffing or medical staffing, you will have a dedicated account manager with the necessary experience to supply your needs.