Customer Support Representative; Fully Remote
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-28
Chicago, Cook County, Illinois, 60601, USA
Listing for:
HKR.TEAM
Full Time, Remote/Work from Home
position Listed on 2026-10-28
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
- Be the go-to hero for customers by responding across email, live chat, and Zoom.
- Own your queue and prioritize to hit response targets like Time to First Response.
- Team up with Product and Engineering by writing organized bug reports and feature feedback.
- You have strong technical aptitude and can explain complex issues simply.
- You have proven experience supporting customers across email, live chat, and video platforms.
- You're comfortable with support metrics and enjoy solving real problems.
- Fair market pay and full-time remote work as an independent contractor.
- Afternoon US schedule in shifts with a one-hour lunch break.
- Startup culture with a young team, no egos, and no BS.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
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