Quality Assurance Specialist; Fully Remote

• You’ll evaluate calls led by Customer Success Managers, both proactive and reactive, using our Quality rubrics.
• You’ll spot recurring gaps in communication or process and recommend coaching and training improvements.

What You’ll Do:

• Listen to and score Customer Success calls focused on retention.
• Share clear trends and coaching opportunities with Success leadership based on rubric scores.
• Guide enablement and training for the CSM team based on what you hear on calls.

What We’re Looking For:

• Detail-oriented, empathetic, and know what a great customer interaction sounds like.
• Experience in QA or customer success, with strong feedback and analytical skills.
• Comfortable working cross-functionally and motivated to audit as many calls as possible each month.

Pay and Benefits:

• Estimated base salary: $30,000 USD converted to local currency.
• Comprehensive health coverage, remote-first workplace, unlimited PTO, and other perks.

Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.