Norwegian Speaking Fashion Customer Support Agent -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is on the lookout for a Norwegian Speaking Fashion Customer Support Agent to become part of a prestigious fashion brand's team. This is an exciting opportunity for individuals who are passionate about fashion and are dedicated to providing outstanding customer experiences through exceptional service.

• Assist Norwegian-speaking customers with inquiries regarding fashion products, orders, and general brand-related questions via phone, email, and chat.
• Provide personalized styling advice and product recommendations to enhance customer satisfaction.
• Efficiently address and resolve customer complaints and complex inquiries to ensure a smooth shopping experience.
• Maintain accurate documentation of customer interactions to facilitate follow-up and service improvement.
• Collaborate with other teams to stay informed about product launches, promotions, and seasonal trends.
• Gather customer feedback for service and product enhancements and suggest improvements to the team.
• Stay knowledgeable about the latest fashion trends and brand offerings to provide informed assistance.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Experience in customer service, particularly in the fashion industry, is preferred.
• Excellent communication skills and a passion for fashion.
• Strong problem-solving skills and the ability to work well under pressure.
• A keen eye for trends and an understanding of the fashion market.
• Proficiency in CRM systems and standard office software.
• A positive attitude with a commitment to providing high-quality customer service.

Benefits