Italian Speaking Customer Support Banking -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with rewarding career opportunities. We are currently looking for an Italian Speaking Customer Support Representative for the Banking sector. This position offers an exciting opportunity for those passionate about finance who are eager to provide top-notch customer service to Italian-speaking clients.

• Deliver exceptional customer support to Italian-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries related to account management, transactions, and product offerings.
• Resolve customer complaints and issues promptly to ensure a positive banking experience.
• Document customer interactions accurately and maintain thorough records of support activities.
• Collaborate with other banking teams to meet customer needs and enhance service delivery.
• Educate clients on banking procedures, security protocols, and new financial products.
• Gather customer feedback to contribute to the continuous improvement of services.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services industry.
• Strong communication and interpersonal skills with a customer-centric approach.
• Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Proficient in CRM software and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends as necessary.