Customer Service Representative

Home Team Inspection Service is seeking a Customer Service Representative to join our team in Milford. This full-time, remote position offers an excellent opportunity to start or advance your career within the commercial real estate industry.

As a Customer Service Representative, you will serve as a key point of contact for clients, handling inquiries, scheduling inspections, and ensuring a smooth and positive experience from initial contact through service completion. You will work closely with inspection teams and administrative staff to keep operations running efficiently.

This entry-level role offers a competitive hourly pay range of $22 to $30 USD, along with the flexibility of remote work and room for professional growth within a supportive organization.

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Schedule, reschedule, and confirm property inspection appointments
• Provide accurate information about inspection services, pricing, and processes
• Maintain accurate customer records and update account information in company systems
• Coordinate with inspectors and field staff to ensure appointment details are communicated clearly
• Resolve customer concerns and escalated complex issues to appropriate team members
• Follow up with clients after service completion to gather feedback and ensure satisfaction
• Process payments, invoices, and service documentation as required
• Support marketing and outreach efforts by answering questions from prospective clients
• Contribute to continuous improvement of customer service processes and standards

• High school diploma or equivalent required; coursework or degree in business, communications, or a related field is a plus
• Entry-level candidates are welcome; no prior professional experience is strictly required
• Excellent verbal and written communication skills
• Strong customer service orientation with a patient and empathetic approach
• Proficiency with computers, email, and standard office software
• Ability to multitask and manage a steady workflow in a remote environment
• Strong organizational skills and attention to detail
• Familiarity with CRM or scheduling software is preferred
• Interest in commercial real estate or property inspection is a plus
• Reliable internet connection and a dedicated, distraction-free workspace