Vice President of Customer Success; Fully Remote
Listing for:
UpGuard
Full Time, Remote/Work from Home
position
Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
- Lead and scale AMER Customer Success, owning retention and expansion.
- Build maturity framework, EBRs, and AI-driven next-best-action systems.
Background:
- 12+ years B2B SaaS post-sale leadership, 5+ years managing CSM managers.
- Scaled CS orgs, owned $25M+ ARR, and used Churn Zero/Gainsight.
- Fully remote, top-spec hardware, and generative AI subsidy.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
This Full Time opportunity is for the Vice President of Customer Success (Fully Remote) role at UpGuard.
As a Vice President of Customer Success (Fully Remote), you will play an important part at UpGuard in United States.
We invite applications for the Vice President of Customer Success (Fully Remote) position located in United States.
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