Client Relations Coordinator Client Success

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Client Success

9 days ago Requisition

Salary Range: $60,000.00 To $75,000.00 Annually

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Relations Coordinator to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust.

The Client Relations
Coordinator sites on-site with our client, and is responsible for professional working relationship with the client by joining forces and acting as a reliable liaison between the client and Harris & Harris

Schedule:
Monday through Friday 8:00am to 5:00pm are standard working hours

Pay:$60,000 to $75,000 annually, dependent on experience

Location:Can Work From Home in the domestic United States

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Wellness Days, and paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded
• Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues
• Ensure high priority work is completed within the assigned time frames
• Increases communication and visibility with current clients in organization
• Join forces with others in the organization to build effective internal working relationships to ultimately service the clients at a higher level
• Create a solid and consistent stream of communication between the CRM and current clients in the organization
• Handle the day to day operations for clients and any other projects assigned
• Make recommendations to implement improved processes

• 2-3 years of experience collaborating with external clients
• 2-3 years of experience meeting face to face with external clients
• Excellent communications skills (written and verbal)
• Excellent analytical skills
• Proficiency with all Microsoft Office applications (Outlook, Word, and Excel)
• Experience in financial services or collections preferred
• Ability to travel 10% of the year

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been…