Intake Specialist

Location: Remote — candidates must reside in Colorado, Texas, Arkansas, Kentucky, Oklahoma, or New Mexico Employment Type: Full-Time Compensation: $24.00–$26.50 per hour, depending on experience Bonus Opportunity: Based on individual client sign-ups and team performance Firm: Baker Law Group

Baker Law Group is seeking a personable, organized, and technologically capable Intake Specialist to serve as one of the first points of contact for prospective clients.

This is a full-time remote position for someone who enjoys talking with people, can manage a high volume of phone conversations, and knows how to make clients feel heard and supported. The Intake Specialist gathers information about potential legal matters, follows structured questionnaires, helps evaluate whether a matter may be a fit for the firm, and prepares qualified prospective clients for the next step in the intake process.

This is more than a receptionist position. The Intake Specialist must listen carefully, recognize important facts, ask thoughtful follow-up questions, document information accurately, and apply firm guidelines when helping determine how a prospective matter should move forward. Prior law firm experience is helpful but not required; strong customer service, phone, and client-facing experience are the most important qualifications.

Responsibilities may include:

• Answer inbound calls from prospective clients
• Make outbound calls to follow up with potential clients who have contacted the firm
• Create a welcoming, professional, and reassuring first impression
• Listen carefully to prospective clients and gather detailed information about their situations
• Work through structured intake questionnaires and established screening procedures
• Ask appropriate follow-up questions to clarify facts, timelines, parties, and client goals
• Learn how the firm evaluates potential matters and identifies cases that may be a good fit
• Recognize matters that require urgent attention or internal escalation
• Document all calls and client information accurately in the firm’s systems
• Prepare clear and complete intake notes for Intake Attorneys and legal teams
• Coordinate live call transfers when an Intake Attorney is available
• Communicate next steps and set appropriate expectations for prospective clients
• Follow up with prospective clients regarding appointments, information, or missing documents
• Work closely with Intake Attorneys, administrative staff, and other members of the sales and intake team
• Maintain confidentiality and handle sensitive personal and legal information professionally
• Contribute to individual client sign-up goals and overall team performance

Strong candidates will have:

• Significant customer service or client-facing experience
• Experience handling a high volume of inbound or outbound calls
• Strong verbal communication and active-listening skills
• The ability to build trust and rapport quickly
• Comfort speaking with people who may be stressed, emotional, frustrated, or uncertain
• Strong attention to detail
• The ability to follow structured processes while thinking critically about each situation
• Clear and accurate written communication
• Strong computer skills and the ability to learn new platforms quickly
• The ability to navigate multiple systems while speaking with a prospective client
• Reliable organization, follow-through, and time management
• The ability to work independently in a remote environment
• A positive, professional, and team-oriented attitude
• Familiarity with the U.S. legal system or the ability to learn legal intake concepts quickly

Prior law firm experience is not required. Successful candidates may come from backgrounds such as:

• Legal intake
• Call centers
• Client services
• 911 or…