North American Junior Authorization Line Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

As a Customer Representative
, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment.

This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States.

What you will do

• Provide high-quality customer support for banking and card-related inquiries

• Handle incoming calls and written requests from customers in English

• Resolve customer issues during the first contact whenever possible

• Support transaction authorization processes and handle card-related (sensitive) data

• Assist customers with account-related topics, payments, and billing issues

• Escalate more complex cases to dedicated teams when required

• Maintain accurate documentation in internal systems

• Work within defined procedures and ensure compliance with financial regulations

• Build positive and professional relationships with customers

What we are looking for

• Very good command of English (C1) both written and spoken

• Secondary education (high school diploma) – students and graduates welcome

• Customer-oriented mindset and willingness to learn

• Good communication and interpersonal skills

• Basic computer skills (MS Office, ability to navigate systems)

• Ability to work with procedures and deadlines

Nice to have

• First experience in customer service, call center or banking

• Interest in financial products and customer support

What we offer

• Stable employment in a recognizable international company

• Full onboarding and paid training

• Clear career paths and internal development opportunities

• Friendly, supportive team environment

• Up to +15% bonus for non-standard working hours

Working conditions

This role operates in a 24/7 shift environment
, requiring full flexibility.

Work may include:

• Night shifts

• Weekends

• Public holidays

This role is designated as home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected…