Customer Success Representative; Fully Remote

• Provide exceptional support to customers, ensuring a positive experience.
• Address customer inquiries, resolve issues, and build strong relationships.
• Work remotely across Canada with a collaborative team.

Responsibilities:

• Guide customers through signup, identity verification, and screening checks.
• Adhere to a daily schedule of help desk support through live chat.
• Advocate for customers by providing feedback to stakeholders.

Who you are:

• Experience in customer service in contact centre, retail, or service environment.
• Adaptable to new processes in a fast-paced, changing environment.
• Tech-savvy with excellent typing and communication skills.

Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.

We would love to welcome a new Customer Success Representative (Fully Remote) to our group in United States.