Call Center Representative; Fully Remote

• Handle over 100 calls per day and schedule appointments for office, lab, and nurse visits.
• Take detailed messages based on provider protocols and multitask across multiple offices.
• Use independent judgment to prioritize urgent versus routine matters.

• High school diploma required; call center or front desk experience preferred.
• In-depth knowledge of insurance and referrals is preferred.
• Strong interpersonal, customer service, and verbal communication skills.
• Comprehensive medical, dental, and vision plans.
• PTO, sick time, and 401(k) with match.
• Wellness program and tuition reimbursement.

Silver Cross Hospital is a healthcare organization committed to providing exceptional patient care and community services. They foster a culture of excellence and offer a comprehensive benefits package to support their employees.

We have an opening for a Call Center Representative (Fully Remote) in United States within Human Resources, Sales.