Customer Success Manager; Fully Remote

• Serve as a strategic partner to practice owners, driving onboarding, retention, and growth.
• Own a portfolio of accounts, monitor account health, and recover at-risk customers.
• Build the foundational Customer Success playbook as the first dedicated CSM.

• Dental industry experience and 4+ years in customer success or account management.
• Data-driven, highly organized, and comfortable with ambiguity.

• Remote-first culture with flexible schedule and unlimited PTO.
• Competitive base salary plus target bonus and stock options.

Incisive is building a better model for restorative dentistry by partnering with independent practices through curated labs, digital equipment, and a centralized case management portal. With over 650 doctors nationwide and a 95% retention rate, it is a small, fast-growing team that works hard and has fun along the way.

The following position is for a Customer Success Manager (Fully Remote) with Incisive.