Membership Services Associate; Remote

We’re seeking a friendly, organized Membership Services Associate to support members with enrollment, account updates, and general questions. You’ll help ensure accurate records and a positive member experience.

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

• Strong customer-service and communication skills.
• Excellent organization and attention to detail.
• Comfortable using computers, databases, and office software.
• Ability to handle multiple requests professionally.
• Membership, administrative, or customer-support experience is preferred but not required.

Are you ready to take on the Membership Services Associate (Remote) role at Sky Health Care Management?