Remote Account Services Representative

Account Services Representative

Training schedule: 8:00am-4:30pm (Mon-Friday)

Normal schedule after training: 12pm FLEX schedule (candidates can be

scheduled between 10am-2pm for your start time and your shift will ended

between 6:30pm-11:30pm (Must be available to work either every Saturday OR

every Sunday)

Work Environment

+ 100% REMOTE

+ All team members are required to reside within a 60-mile radius of the local Training Hub

+ Cannot use satellite, hot spots, wireless point to point, extenders, Wi-Fi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.

+ Minimum of 50 mbps download speed and 25 mbps upload speed

+ Ethernet connection is required

+ Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.

+ Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.

+ Your desk must have adequate space for two monitors, a phone, keyboard, and mouse.

+ Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)

+ Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

+ Account Services training is virtual with some classes requiring 5 days onsite at a local facility.

+ Cameras must be on and trainees must remain in view during class.

+ Training can be challenging. Come to class each day ready to pay attention, learn and participate.

+ The training will be 32 business days, 23 business days of trainer lecture and OJT plus 9 working days of Field Exercises (Phone time). Classes are scheduled Monday Friday.

+ The days and times of your skill training and your permanent schedule are going to be different. If hired, specific details will be discussed with your recruiter.

+ Reliable and dependable attendance is imperative during training.

+ Time off during training is considered unapproved leave.

+ Immediately after completion of training, trainees will go through 10 business days of Nesting.

+ During Nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance.

+ Contractors will work the training schedule during Nesting.

+ After Nesting, contractors will work their assigned HOA and DOA.

Normal shift after training

+ The current regular shifts available after training would be a Mon-Sat Flex schedule with a start times between 11:00am-1:00pm EST (Candidates must be open to working the weekend (Saturdays OR Sundays)

Description:

+ Ensure account and member security by identifying red flags and safeguarding member assets and account information.

+ Provide account information and perform basic account transactions.

+ Route members to the appropriate departments.

+ Provide account balances and review transactions on member and business accounts.

+ Transfer funds on member and business accounts, to other members or financial institutions.

+ Open new accounts and educate members or potential members on products and services that best meet their needs.

+ Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.

+ Order debit cards for new and existing members

+ Debit Card research related to transactions on members debit cards, limit increases

+ Handle lost, stolen or misplaced debit card queries.

+ Submit disputes for unauthorized electronic checks.

+ Releasing Direct Deposits

+ Perform complex account transactions such as account shutdown and stop payments on checks, etc.

Qualifications (Required):

+ High School Diploma or equivalent.

+ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

+ Proficiency with computers, and strong typing skills.

+ Ability to ask prying questions and diffuse tense situations when needed.

+ Strong time management and decision-making skills.

+ Adaptability and accountability.

Shifts:

+ Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.

Pay:

Based on location

Pensacola, FL $19.75/HR

Winchester, VA $21.50/HR

Jacksonville, FL $20.75/HR

Atlanta, GA…