Manager, Online User Experience Design

Position Purpose

The User Experience Manager is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross‑functional product teams.

• 30% Strategy & Planning:

  Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience

  Aligns user experience efforts across products and projects

  Communicates with key user and operational groups to understand business needs

  Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

  Present complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

• 40% Delivery & Execution:

  Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise

  Documents, reviews and ensures that all quality and change control standards are met

  Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities

  Receives and prioritizes incoming requests from business partners and stakeholders

  Guides the analysis of user experience data and provides recommendations to address business needs

  Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices

  Guides the creation of designs such that information is easy to find, consume and understand

  Guides the communication of ideas and designs to end users and product team members

• 30% People:

  Provides leadership, mentoring, and coaching to User Experience professionals

  Attracts, retains, and develops top talent

  Conducts annual and mid‑year reviews, reviewing individual development plans and providing performance feedback

  Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments

  Acts as a proponent of UX practices

  Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

  Guides more junior team members in strategy, alignment, analysis, and execution tasks

  Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

• Typically reports to the User Experience Sr. Manager, Technology Director or Sr. Director.

• Typically requires overnight travel 5% to 20% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States.

• 5-7 years of relevant work experience
• Experience working as a UX Designer in a modern software development based enterprise environment and overseeing team members
• Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
• Experience managing and growing team members in a professional setting
• Experience balancing workloads across teams
• Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design;
  Experience with the others
• Mastery in translating user needs into visual assets and guiding others to do so
• Mastery in working as part of a collaborative,…