Senior Product Designer; Design Lead

Job Description

This is a remote position.

Join our product team to help us provide free tutoring to 8 million low-income high school students in the U.S by 2030.

We're looking for our first dedicated software product designer who can help us win with design. UPchieve has served students and volunteers directly since day one, so we've built products our users want to use out of necessity! As we ship faster and partner with more schools, we need someone to turn our lead in design into a victory in delight.

That's you. You'll surprise users with effortless clicks that just work and just get them. Expect to spend most of your 40 hours a week understanding users, coaching teams on design, testing, and shipping. Optional, but a bonus: we're also on the lookout for a design engineer 🦄 who can dust off those frontend skills every so often to push their vision to the users themselves.

Given our early stage, you'll shape both our product's direction and team's culture. Think startup energy, nonprofit purpose. Come put your name on every corner of the world's best tutoring platform for low-income students!

• Our mission is personal, and you'd chase it elsewhere if not here.
• You've got range. Visual design, quant UX, UXR, IxD, Jurassic period historical reenactments... you've dabbled.
• You're all about outcomes. Delight is something you can define, measure, and drive, mixing art and science to make magic.
• You're scrappy. You dig in and figure it out with what you've got. You've been prone to say, "Why couldn't we do this faster this way?"

• Own the design KPIs rolling up to your north star "delight:" that joyful surprise when an experience blows past your expectations.
• Get in people's heads. You'll talk to users, watch them, study them, and whatever else helps you become the authority on and architect of their mental models.
• Work shoulder-to-shoulder with 2 small product teams, offering ideas in discovery and designs in delivery. Full transparency: you'll be the first, sole product designer shared across teams. This is tough!
• Hold the whole experience in your hands 🤲 You'll capture the cross-team view of the user experience, craft a vision for delightful journeys throughout our product suite, and partner with teams to bring that vision to life.
• Monitor our critical, high-traffic user flows and clean up "design bugs"
• Raise the design bar across the company. You'll coach others in design thinking whenever you can and support great design through our design system, (🤞) UI component library, and other scaffolds you dream up.