Senior US CX Designer - Remote

Overview

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Join us to start Caring. Connecting. Growing together.

As a Senior UX Designer within the Consumer Product Office of UHC, you will work closely with various studio disciplines, design leadership, principle designers, strategists, product and business stakeholders to create compelling UI/UX designs for various features and experiences. You will have the flexibility to work remotely from anywhere within the U.S. as you tackle challenging problems.

• SME/Take ownership for a large feature/experience
• Build and effectively communicate the design vision with high quality visual artifacts such as wireframes, mockups, interactive prototypes, storyboards, etc.
• Partner with research and strategy teams in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and/or new opportunities
• Interpret insights (analytics, VoC, market feedback, etc.) to anticipate user needs and proactively design innovative solutions
• Continually advocate for the user and ensure there is a shared understanding of the problems being solved
• Guide discussion and critique of work, solicit requirements from stakeholders, and help deliver on the vision
• Actively engage in team culture and contribute to learning and presentation opportunities across the design organization
• Navigate ambiguity and changing user needs with a self-motivated mindset for solving complex problems
• Provide design recommendations based on technical feasibility, usability findings, accessibility, legal considerations and design best practices
• Demonstrate curiosity and a growth mindset to support a product design environment of learning and innovation
• Leverage best-practice design principles and trends to contribute insights and stellar user experiences
• Be a trusted design partner in a cross-functional team (designers, engineers, product, researchers, etc.), delivering designs on time and to high quality
• Collaborate with the Design System team to contribute reusable design components
• Consider health equity in research and design decisions (including disability status, health literacy, demographics, cultural backgrounds) to improve healthcare access for all members
• Manage multiple projects simultaneously

• 4+ years of hands-on experience with interaction design and/or UX design
• 4+ years of experience working with multiple teams and competing priorities
• 4+ years of experience incorporating user feedback in the design process (user research, NPS, Voice of the Customer)
• 4+ years of experience with Figma
• 2+ years of experience working in cross-functional teams
• 2+ years of experience presenting to stakeholders

• Experience working with Agile teams including planning to support roadmaps, capacity, and sprint planning
• 2+ years of experience building and/or utilizing personas to inform design decisions
• Experience leveraging AI tools to enhance work productivity
• Experience working in healthcare
• Information architecture experience
• Experience working in a large corporate environment
• Bias toward action and strategic thinking to improve processes and operations
• Resource management and collaboration skills
• Willingness to learn, pivot and grow
• Ability to drive a team and leaders through initiative scopes and deliverables

Pay is based on factors including local labor markets, education, work experience, and certifications. In addition to salary, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase and 401k contribution (eligibility applies). Salary range for this role is $89,900 to $160,600 annually based on full-time employment. We comply with all applicable minimum wage laws.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating health disparities and delivering equitable care.

United Health Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law. United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.