Remote Design Lead - OpenText Exstream Expert

Position: Remote Notice Design Lead - OpenText Exstream Expert
Notice Design Lead (Fully Remote)
Business-staffing-of-america-inc

Published 3 months ago

Headquarters: San Francisco, CA

We are seeking a Notice Content Migration & Redesign Specialist with expertise in Open Text Exstream to support the migration of taxpayer correspondence from legacy platforms and to lead the redesign of notices, letters, and forms. The ideal candidate will work closely with cross-functional teams, including Taxpayer Correspondence Services (TCS), IT, and business stakeholders, to modernize and improve the effectiveness of outbound communication.

Migration Duties:
Migrate notices, letters, and correspondence from legacy platforms such as:

Open Text xPression Correspondenx Elixir  Design

ProECM and other legacy toolsinto Open Text Exstream Convert and format content to ensure compatibility with Exstream data ingestion requirements

Provide development and configuration support to ingest files from legacy systems, establishing at least three complete end-to-end test cases to validate a repeatable migration process Redesign Duties:
Redesign and enhance existing taxpayer correspondence content in Open Text Exstream based on direction from TCS and business units

Create new designs or update layouts, formatting, and structure (e.g., font, spacing, images, graphics) to align with updated standards

Generate samples and prototypes for review and approval Collaboration & Testing:
Collaborate with TCS on up to three design variations for A/B testing, incorporating feedback and performance insights

Support TCS and IT priorities including pilot execution and adherence to the delivery schedule

Contribute to the development of a standardized style guide within Exstream and codify reusable design standards Design & Evaluation:
Apply design specifications and configure visual changes to enhance notice readability and effectiveness

Assist in establishing a consistent approach for evaluating and improving design outcomes

Support design reviews and implement updates based on stakeholder feedback Proven experience with Open Text Exstream for both content migration and document design

Hands-on experience with legacy document composition systems (e.g., xPression, Elixir Design Pro, Correspondenx)
Strong understanding of document formatting principles, design evaluation, and user experience

Experience collaborating with business and IT stakeholders on correspondence redesign

Familiarity with A/B testing methodologies and iterative design processes Experience in government or regulated environments, especially IRS or taxpayer correspondence

Ability to work with large volumes of content and tight delivery schedules

Strong attention to detail with excellent communication and documentation skills

Background in visual design or document layout tools is a plus

To apply:

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