Lead Product Designer - Servicing

Position: Lead Product Designer - Benefits Servicing
** Become a part of our caring community*
* As a Lead Product Designer - Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana's digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members' ability to navigate care.

Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.

** Humana*
* At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.

** Overview*
* As a Lead Product Designer - Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana's digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members' ability to navigate care.

Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.

Key Responsibilities

+ Define and lead the end-to-end design strategy for Humana's medical benefits experience, ensuring a human-centered approach that aligns with business goals.

+ Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done.

+ Champion user research and data-driven insights to inform design decisions and measure impact.

+ Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.

+ Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.

+ Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.

+ Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

** Use your skills to make an impact*
* ** Qualifications*
* ** Required*
* + Bachelor's or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.

+ 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.

+ 3+ years of experience coaching, mentoring, and developing designers.

+ Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.

+ Deep expertise in user-centered design, interaction design, visual design, and service design.

+ Proficiency with modern design and prototyping tools, including Figma.

+ Strong understanding of user research methods and the ability to translate insights into effective design solutions.

+ Excellent communication, storytelling, presentation, and stakeholder management skills.

+ Ability to balance strategic thinking with hands-on design execution and team leadership.

+ Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.

** Preferred*
* + Expertise designing products and services in healthcare, medical benefits, insurance, or other regulated industries.

+ Expertise in accessibility and inclusive design, particularly for older adults and diverse member populations.

+ Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

+ Experience contributing to the development of design systems, pattern libraries, and scalable design standards.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI /…