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Senior Voice of Customer Researcher; Remote
Remote / Online - Candidates ideally in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-07-24
Trenton, Mercer County, New Jersey, 08628, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-24
Job specializations:
-
Design & Architecture
Digital Media & Production, UI/UX Design
Job Description & How to Apply Below
Humana Inc. is seeking a Senior Voice of Customer Researcher to join the Experience Design team in a remote capacity.
You will work with a multi-disciplinary team to understand how customers experience Humana's products and services and translate feedback into actionable insights. You will monitor VOC across channels using Qualtrics, develop surveys, track KPIs like NPS and CSAT, and present findings to product, design, and analytics stakeholders.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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