Manager UI​/UX Design Advisory Services - Remote

Manager, Advisory Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for an experienced and highly motivated Manager, Advisory Services, to strengthen our rapidly growing team. We're looking for someone with a consumer centric mindset, intellectual curiosity, and solid communication skills to partner with Digital Practice leaders, Product Owners, Project Managers and scrum teams. This role will be expected to thoughtfully apply AI-enabled tools and methods to accelerate design, research synthesis, prototyping, and delivery while maintaining high standards for quality, accessibility, privacy, and responsible use.

You will bring a mix of creative problem solving, intellectual curiosity, and solid communication and design skills. You will work with customers to identify their needs and develop solutions tailored to meet their requirements. You will also help teams understand how AI is changing the product and software delivery lifecycle, including opportunities to accelerate discovery, ideation, research analysis, content generation, prototyping, experimentation, and design documentation.

You will also lead opportunities and develop proposals with leadership to ensure our customers find value in our Digital Transformation offerings. You will possess a deep understanding of the healthcare industry and experience in consumer centric innovation and digital transformation.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions
• Participates in strategy & roadmap sessions
• Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness
• Build design artifacts based on analytics, user research and best practices
• Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized
• Ability to ideate & provide multiple solutions
• Regularly shares work and accepts design feedback, refining designs based on feedback received
• Participates in design reviews & provides constructive feedback to others
• If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work
• When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it
• Manages timelines, milestones and internal processes on feature work to ensure timely delivery
• Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately
• Supports research initiatives by prepping and building prototypes for user testing
• Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations
• Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings
• Support user research…