Principal UX Designer

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

As the Principal UX Designer , you will be a trusted thought partner to UX Strategy leadership, partnering closely to transform UX strategy into exceptional customer experiences. You will lead the design of our most complex and strategically important initiatives, translating customer insights, business goals, and emerging technologies into intuitive, accessible, and meaningful experiences that make healthcare easier to navigate for members, clients, and Healthcare Warriors®.

In this role, you will partner closely with UX Strategy, Product, Engineering, Data & Business Intelligence, and business stakeholders to influence product direction, inform experience strategy, and solve high-impact customer challenges. You'll combine exceptional design craft with systems thinking, facilitation, and strategic perspective to align teams around a shared vision while balancing customer needs, business objectives, accessibility, and technical feasibility.

As a key leader within the design practice, you will help elevate design excellence across Quantum Health by championing AI-enabled experiences, contributing to the evolution of scalable design practices, and leading through expertise, collaboration, and influence. You will serve as a trusted advisor to cross-functional teams, helping transform strategy into exceptional customer experiences while fostering a culture of human-centered design, innovation, and continuous improvement.

Location:

This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.

• Transform complex business goals, product requirements, customer insights, and emerging opportunities into intuitive, elegant, and impactful end-to-end experiences, workflows, and interaction models that simplify complexity and deliver meaningful customer outcomes.
• Demonstrate exceptional UX and UI design craftsmanship through compelling concepts, prototypes, and experience visions that align customer needs, business objectives, accessibility standards, and technical feasibility while influencing product direction and accelerating decision-making.
• Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and create innovative future-state experiences that deliver meaningful customer and business value.
• Shape how AI is embedded across products, experiences, and workflows by identifying opportunities where intelligent capabilities create meaningful value for customers, employees, and the business.
• Design intuitive AI-powered experiences, including conversational interfaces, intelligent recommendations, copilots, and agent-driven workflows, while promoting user trust, transparency, explainability, and responsible AI design principles.
• Embrace AI as a design accelerator, leveraging emerging technologies to rapidly move from ideas to prototypes, streamline workflows, improve quality, and help establish scalable AI-enabled design practices across the organization.
• Raise the bar for design quality by advancing design systems, reusable patterns, and best practices that create consistent, scalable, and exceptional user experiences.
• Lead design reviews and partner with Product and Engineering teams to ensure experiences are thoughtfully implemented,…