Lead Product Designer

Healthcare is broken by fragmentation. Patients juggle dozens of disconnected portals, carry clipboards full of forms, and struggle to make sense of their own health data. b.well Connected Health exists to fix that.

We are a healthcare technology company on a mission to transform healthcare into a simple, on-demand experience, one where consumers are truly at the center. Our platform unifies fragmented health data from hundreds of sources (clinical, claims, device, wearables, etc.) into a single AI-ready longitudinal health record, powering connected digital health experiences for health plans, providers, employers, and the world's leading technology companies.

Our partnerships with OpenAI, Samsung, Google, and Perplexity, and our commitment to the CMS-Aligned Network, reflect our position at the forefront of healthcare interoperability. Products like bailey™, our white-label AI health assistant, and the b.well Health AI SDK are redefining what's possible when great data meets great design.

If you believe that patients should access their health records as easily as they board a plane, and that design can genuinely change healthcare, this is your role.

We are hiring a Lead Product Designer to own and elevate the end-to-end user experience across b.well's product ecosystem. This is a high-impact, highly visible role that sits at the intersection of AI, healthcare data, and consumer-grade digital experience.

You will design experiences that make complex, often intimidating health data feel simple, actionable, and empowering: for consumers navigating their care, for developers building on our SDK, and for enterprise clients deploying bailey as their own branded AI health assistant.

This is not a role for a pixel-pusher. We are looking for a designer who leads with curiosity, backs decisions with data, and operates as a true thought partner to product managers, engineers, and executives. You will shape design strategy, define how AI interactions feel and behave, and help build a culture where experience quality is a genuine competitive advantage.

This role is full time and open to fully remote work.

• Own the product design vision for key product areas, including bailey™, the b.well Health AI SDK, and consumer-facing health experiences
• Translate b.well's mission (simplify healthcare, consumer-first data control, seamless care navigation, healthcare shoppability) into design principles, patterns, and north-star product experiences
• Partner with the CPO and product leadership to influence roadmap priorities through a design lens
• Identify and advocate for experience gaps before they become product debt
• Use quantitative data and qualitative research together to drive design decisions, not just validate them after the fact
• Define the metrics that matter for each product area (activation, task completion, comprehension, engagement) and hold your design work accountable to them
• Act as a thought partner to product managers and stakeholders, bringing a data-backed point of view into prioritization conversations, not just execution ones
• Instrument designs with clear success criteria and collaborate with analytics to close the loop post-launch
• Run structured usability studies, synthesize behavioral signals, and translate findings into clear product recommendations that the whole team can act on

• Design the interaction model for agentic AI experiences, including how users converse with, trust, and take action through bailey™ and partner-embedded AI health assistants
• Define how AI recommendations, clinical data, and care actions surface in ways that are clear, trustworthy, and accessible to non-clinical audiences
• Establish standards for AI explainability, confidence signaling, and graceful failure states in health contexts

• Design experiences that make longitudinal health records, clinical summaries, lab results, medication histories, and care gaps legible and actionable for everyday consumers
• Work with data and engineering teams to surface the right signal from b.well's 350+ integrated data sources without overwhelming or alarming users
• Apply…