Lead Product Designer - Admin Team

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead Product Designer on the Admin team, you will shape the experience for the people responsible for configuring, governing, and managing Docusign across their organizations. As AI becomes an increasingly important part of the Docusign Intelligent Agreement Management platform, you will help define how administrators configure, understand, govern, and manage AI-powered capabilities with confidence. You will define how these experiences come together into a simple, cohesive Admin experience-making complex enterprise workflows understandable and helping customers confidently configure and manage Docusign  will design elegant, customer-focused web applications for millions of Docusign users around the globe.

You communicate clearly and succinctly and bring cross-functional teams together around a common vision. You adeptly balance complex business and technical requirements with simple, engaging, user-centered solutions. This is a highly collaborative role working closely with Product Management, Engineering, User Research, Content Design, and the design team. Because Admin capabilities span the Docusign platform, you will also partner across product areas to create consistent patterns and experiences for administrators.

This position is an individual contributor role reporting to the Senior Manager, Experience Design.

• Define the experience direction for Docusign Admin and translate that vision into clear, scalable product experiences
• Own design strategy and execution for complex Admin workflows, from early concepts through shipped experiences and ongoing improvement
• Design AI-powered experiences that help administrators configure, govern, monitor, and understand intelligent capabilities across the Docusign platform
• Apply principles of trust, transparency, explainability, human control, and responsible AI when designing enterprise AI experiences
• Use AI tools throughout the design process to accelerate exploration, prototyping, synthesis, and iteration while maintaining a high bar for design judgment and craft
• Simplify complex enterprise administration, configuration, permissions, governance, and management workflows

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• BA/BS degree or equivalent work experience
• 12+ years of experience designing enterprise, consumer, and/or mobile user experiences for large-scale web services
• Experience designing complex enterprise software, administrative tools, configuration experiences, or platform products
• 2+ years experience coaching and mentoring junior team members in design and usability
• 2+ years experience with design and prototyping tools such as Figma, Adobe Creative Cloud, or Sketch
• Portfolio demonstrating product design strategy, interaction design, visual design, prototyping, design rationale, and strong communication and storytelling skills

• Experience designing AI-powered products, agentic experiences, or enterprise automation
• Experience using generative AI tools as part of the product design process, including concept exploration, prototyping, research synthesis, or design iteration
• Understanding of emerging AI interaction patterns and the challenges of designing for trust, transparency, explainability, user control, and governance
• Ability to identify where AI…