Patient Navigator - McLaren Heart and Vascular Institute - Remote

Position is located in Southeast Michigan. This position has the ability to work remotely on either a part- or full-time basis as determined by MMG leadership. Candidate must be located in Michigan.

• Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery.
• Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices.
• Facilitates timely referrals between referring and receiving providers to ensure continuity of care.
• Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps.
• Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices.
• Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care.
• Utilizes the electronic health record to document navigation activities and track patient progress.
• Monitors patient compliance with follow‑up and care plans; identifies and resolves barriers to access.
• Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes.
• Participates in committees, multidisciplinary rounds, and case conferences.
• Collects data for navigation metrics, access dashboards, and performance reporting.
• Promotes patient education and empowerment throughout the care continuum.

• High school diploma or equivalent
• 3 years of clinical experience (for example, Medical Assistant, LPN) in cardiology, interventional cardiology, or cardiac surgery

• 2 years experience in a multi-hospital or integrated health system
• 2 years experience in care coordination, case management, or navigation preferred

• Schedule:
  
  Full‑time
• Requisition :
• Daily Work Times: 8:00am-5:00pm
• Hours Per Pay Period: 80
• On Call:
  No
• Weekends:
  No