One-Stop Counselor

Overview

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Summary:

Join the One Stop team at NMSU as a One Stop Counselor and play a key role in supporting students and their families across financial aid, scholarships, undergraduate admissions, and registrar services. In this position, you will provide high-quality customer service through in-person, phone, and email interactions, helping students navigate processes such as admissions, registration, financial aid, billing, and transcript requests.

This role requires strong problem-solving skills, the ability to interpret and apply federal, state, and institutional policies, and a commitment to delivering accurate information in a fast-paced environment. If you are detail-oriented, solutions-driven, and passionate about helping students succeed, we invite you to apply and make an impact from day one.

• Position Title:
  
  One-Stop Counselor
• College/Division:
  Student Success & Enroll Management
• Department: 521010-UNDERGRAD ADMISSIONS & ORIENTATION
• Location:
  
  Las Cruces
• Offsite Location (if applicable):
• Target Hourly/Salary Rate: 17.85
• Appointment Full-time Equivalency: 1.0
• FLSA Status:
  Non-Exempt
• Bargaining Unit Announcement:
• Contingent Upon Funding:
  Not Applicable
• Standard
  
  Work Schedule:
  
  Standard (M-F, 8-5)

Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public. Counsel students on a variety of issues to include student records, financial aid, billing, and payments, admissions, etc. Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center and email.

Makes presentations on and off campus (outreach) to groups as needed. Responsible for referring students to appropriate home offices or other offices on campus as needed. Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units. Assists home offices with processing as needed.

Maintains a high level of working knowledge of university information, organization, opportunities and policies. Maintains knowledge of current processes and procedures for all enrollment services units including federal, state and institutional rules and regulations. Participate in committees and/or conferences and meetings. Performs miscellaneous job-related duties as assigned.

Required Education and Experience: High School diploma + 3 years of relevant experience or an Associate's Degree + 1 year of relevant experience.

Equivalent Qualifications

Preferred Qualifications:

Special Certification/Licensure
Bilingual (English/Spanish)

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico.

We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

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