Learning and Development Specialist

Overview

DEPARTMENT: Administrative

FLSA STATUS: Exempt (Salary)

ORGANIZATIONAL RELATIONSHIPS:

Reports To:

Chief Human Resources Officer

The Learning and Learning and Development Specialist leads the design, coordination, and delivery of enterprise learning and development for FNB Academy. This role ensures that all employees receive high-quality, relevant training through classroom instruction, videos, online learning, webinars, and external seminars. Owns learning strategy, curriculum architecture, delivery models, learning technology, facilitator development, evaluation, and partnership with business leaders to close skill gaps, accelerate onboarding, and strengthen leadership and compliance capability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create a scalable learning catalog that includes onboarding, role-based training, leadership development, certifications (in current role), continuing education, and microlearning via computer-based delivery.
• Design and launch key training programs such as New Hire Onboarding, Branch Excellence, Commercial Banker Academy, Credit & Underwriting, Compliance & BSA, Digital Banking, Operational Support Services, and Leadership Essentials.

• Ensure mandatory regulatory, AML/BSA, fair lending, privacy, and information security training meets regulatory requirements and is audit ready.
• Maintain training documentation, completion records, certification cycles, and examiner ready reporting.

• Train and develop an additional training specialist who will report to the LDS.
• Recruit and develop an internal facilitator team and subject matter experts through a train-the-trainer program and facilitator playbook.
• Conduct site visits, observe staff performance, and provide coaching to reinforce learning in sales, service, hospitality, compliance, and operations.

• Collaborate with HR and department leaders to identify development needs, build learning plans, and integrate growth into performance conversations.
• Lead FNB Academy initiatives including communications, adoption campaigns, learning communities, mentoring programs, and recognition efforts.
• Align learning and development activities with standard operating procedures across all areas of the bank.

• Maintain organized records of all learning activities, including agendas, materials, attendance logs, and course details, to support audit and regulatory needs.
• Conduct site visits to observe performance and provide coaching that reinforces training concepts in sales, service, hospitality, and operations.
• Establish a system to measure training effectiveness and drive ongoing improvement.

• Perform additional responsibilities necessary to advance FNB Academy and support bank objectives.

• Environment: This position is primarily office-based, with no regular remote work. Travel will be required to attend meetings, training, or regulatory engagements.
• Schedule: This is a full-time role, generally requiring availability during standard business hours. Flexibility may be needed for special projects or deadlines.
• Physical Demands: This role is largely sedentary but will involve light physical activity, such as moving files, standing up during presentations, and moving tables to set up for meetings.
• Stress Levels: At times, the Learning and Development Specialist will work under tight deadlines and must manage high-pressure situations.

• Bachelor’s degree in business, finance, or related field or equivalent experience in a financial institution.

• Minimum 5 years of bank experience required.

• Development & Presentation: Confident in leading workshops, seminars, and virtual training sessions across diverse audiences and preparing the class materials.
• Needs Assessment: Proficient in analyzing organizational learning gaps and identifying targeted development solutions.
• Performance
  
  Coaching:
  
  Capable of providing one-on-one guidance to…