Online Academic Advisor; Remote or On Site

Overview

Husson University’s Online Academic Advisors oversee retention, registration, academic planning, and advising for all students enrolled in online and distance education programs. An Academic Advisor’s primary responsibility is to provide superb student support, academic advising, and to meet established online program retention goals. As an Academic Advisor, you will act as the coach and mentor for students throughout their program. You will be there to inspire, motivate, and challenge them.

Located on our Campus in Bangor, Maine, with hybrid and remote options available based on the employee's location. This position functions as the primary University contact for an assigned set of online students. The Advisor provides student support through academic planning, communication, and outreach to students, as well as providing resources and tools for success. Advisors must also have knowledge of financial aid and billing processes and attend regular trainings.

Advisors are consummate professionals who have outstanding oral and written communication skills, customer service skills, and the ability to work in a dynamic and fast-paced environment.

Advisors provide timely and regular feedback to students, answer all student questions about their programs, keep in regular communication with all students, work with every student on their program plans of study and career goals, and keep detailed records.

• Manage cohort of students and coach through degree program; provide consistent and accurate advising information to students.
• Encourage and support students as they gain the skills and knowledge necessary for success.
• Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests.
• Provide students with the available resources to aid with their success at the university.
• Act as the student liaison between other departments; possess a thorough understanding of university policies, procedures, requirements, and effectively communicate them to students.
• Advise students regarding academic interests, college offerings and requirements.
• Review student files to ensure students are on track for success.
• Ensure satisfactory academic progress through graduation.
• Oversee the advising processes and support student course registration and academic planning.
• Ensure positive student experience and academic success.
• Serve as the primary contact for day-to-day relationships around retention and advising.
• Assist students in selecting courses and combinations of courses that reflect individual interests and academic preparedness; interpret assessment scores and facilitate decisions with students regarding placement choices within their selected program of study.
• Track student progress using the student success system and communicate plans of success to students on a regular basis.
• Assess student engagement data, participation, and virtual attendance.
• Use Dropout Detective to track student retention data and make notes about student progress.
• Meet with students in person, by phone, text, and web conference providing guidance and information on the University, its programs, and available student resources.
• Assist the Executive Director of Online and Distance Education Enrollment Management with early alert initiatives and preparing appropriate reports.
• Maintain confidentiality of records and information (FERPA Compliance).
• Maintain accurate student records.
• Maintain knowledge of all University policies and procedures, grounds and facilities, registration process, and all services provided at Husson University.
• Ability to work evenings and weekends.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Master’s Degree required.
• Appreciation for professional and online education experiences.
• 3-5 years’ experience in higher education student success and/or advising.
• Demonstrates the…