Field Support Area Trainer, Diagnostics North America

Overview

As a Field Support Area Trainer you will lead delivery of curriculum content alongside the building of skills and capabilities within our customer facing field support organization, to strengthen our position as the trusted partner for veterinary professionals in improving their patient care and practice health. Develops and maintains knowledge of industry best practices in adult learning, company products/services and internal business management systems.

Works closely with Regional Field Support Managers within Sales Areas to create and maintain an Area Training Plan that identifies performance opportunities, develops advantageous skillsets, and executes training strategies. Provides a world class onboarding experience to new team members by facilitating and coaching to the Field Support New Hire Learning Journey. Collaborates closely with business partners, provides relevant field information, partners across Commercial Learning teams, and acts as an advisor in content creation and training delivery.

Primary Duties and Responsibilities:

• Lead training curriculum delivery for key IDEXX business opportunities in classroom setting, Field Support and National Summits, Trade Shows, Regional Team meetings, Area Training events and Leadership Team debrief.
• Execute best practices in Adult Learning theory through all training opportunities, including virtual, on-site, digital media, etc.
• Create and/or provide support for content development by offering expertise and perspective during reviews, editing and impact measurement steps of the development process.
• Design and facilitate learner-focused training sessions in collaboration with SMEs, ensuring alignment to defined learning outcomes.
• Conduct targeted in-field ride-alongs in NA to implement Level III assessments to measure effectiveness of new hire training, workshops, skill development and meeting/event curriculum.
• Assess and deliver training opportunities to maximize impact for live and virtual training activities.
• Partner with Area Field Support Leaders to identify and prioritize Area training, support effective commercial execution, territory growth, and trusted customer partnerships.
• Conduct assessments and lead process improvement opportunities with our Training Curriculum, Coaching Assessments, Training Delivery, and new Education Technology considerations.
• Support project assignments that cover interdepartmental partnerships, New Product launches, and specialized customer training opportunities.
• Integrate learning technologies and contemporary platforms to enhance training effectiveness and learner engagement.
• Measure and monitor ROI of training investments to ensure continuous improvement and business impact.
• Adhere to and model the IDEXX Purpose & Guiding Principles.
• Perform other duties as assigned.

• What you need to succeed:
• Bachelor's Degree or equivalent combination of education and experience required.
• Specialized training or certification in Education/Training preferred.
• Successful experience in customer facing field support roles strongly encouraged.
• Experience with Adult Learning and Training Platforms for large teams preferred.
• Experience in content design and/or utilization of AI for learning assets.
• Strong written and oral communication skills.
• Ability to facilitate trainings effectively in person and with virtual teams.
• Committed team player with a proactive, solutions-based approach who can identify, analyze, and propose recommendations for process improvements.
• Ability to teach and positively influence a variety of audiences.
• Ability to collaborate and influence from a home office environment.
• Ability to manage projects effectively with planning, organizing, and execution to achieve results.
• Effective facilitator, able to resolve conflict through mutual understanding and respect.
• Strong problem-solving skills and ability to work in a matrix environment.
• Computer proficiency in Microsoft PowerPoint, Excel, Word and web based meeting hosting; experience with virtual facilitation tools and e-learning platforms is preferred.
• Fluency in English; foreign language a plus.
• Proven success leading high-performance, collaborative teams.
• Strong ability to leverage diverse resources and assets to meet business objectives.
• Results-oriented mindset with ability to persuade, influence, and align stakeholders at all levels.
• Effective coach and collaborator with ability to build trusted networks across regions and functions.
• Exceptional communication skills capable of engaging audiences from field teams to leadership across cultures and languages.
• Ability to analyze performance data, identify trends, and translate insights into actionable improvements.
• Experience monitoring performance and promoting development through coaching and feedback.
• Knowledge of adult learning principles, instructional design, and facilitation techniques.
• Proficiency in Microsoft PowerPoint, Excel, and Word, with experience in virtual facilitation tools and e-learning platforms.
• Interest in…