CBE Program Manager, Registrar Services

Position Overview

The Office of the University Registrar reports to the Vice Provost for Enrollment Management which includes the following functional units:
Office of Undergraduate Admissions, Financial Aid and Scholarships, Student Information Systems and the Office of the University Registrar.

The Office of the University Registrar (OUR) is responsible for catalog and course scheduling, room reservations, student enrollment, tuition and fee assessment, production and maintenance of the academic record including the official academic transcript, enrollment certification, graduation and diploma production.

The CBE Program Manager, Registrar Services, manages Office of the University Registrar functions that are critical to the enrollment, progression, and completion of students in Competency Based Education (CBE) programs. This role provides program-level oversight of CBE enrollment, academic records, degree planning, and course scheduling while ensuring compliance with institutional, state, and federal requirements. The position serves as a central point of coordination between academic units, student service partners, and registrar operations, using data, process improvement, and cross-campus collaboration to support student success and program effectiveness.

In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors.

KU also offers educational opportunities for employees.

Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this position outside of Kansas. Specifically, we cannot currently offer employment to candidates residing in the following states:
California, Delaware, Idaho & Minnesota. We appreciate your understanding and invite interested individuals from eligible states to apply.

65% - Enrollment and Degree Services:

• Coordinates enrollment, degree planning and academic records, overseeing service delivery and resolution of complex issues for CBE students.
• Provides guidance, training, and problem-solving for campus teams responsible for supporting CBE students.
• Serves as a primary point of contact for CBE student enrollment and records inquiries.
• Triages, escalates and/and resolves complex enrollment, records, and tuition/fee issues for CBE students, ensuring consistent application of policy and timely resolution.
• Represents CBE registrar services with campus departments including Student Accounts & Receivables, Admissions, Graduate Studies, Student Affairs, Academic Advising, and Student Life Cycle Technology to coordinate services and resources.
• Collaborates with academic units and advising partners to support recruitment, enrollment, retention, progression, and completion initiative.
• Ensures enrollment and records services align with CBE program design and support timely student progression and program completion.
• Ensures CBE enrollment and records processes align with established university policies and procedures

20% - Leadership Support & Training:

• Collects, analyzes, and reports data related to CBE registrar functions for reporting and operational review.
• Prepares routine reports to support program assessment and service planning.
• Identifies operational challenges and opportunities for process improvement and shares recommendations with supervisors and campus partners.
• Evaluates enrollment, records, and tuition/fee policies and procedures affecting CBE programs; recommends improvements to enhance compliance, efficiency, and the student experience.
• Develops and delivers training for staff and campus partners on CBE enrollment, records, tuition, and fee processes.
• Helps ensure CBE-related information on registrar and student-facing websites and communications is accurate, clear, and current.
• Engages in professional development to remain current with practices related to student services and…