Senior System Operations Instructor - DOC

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Senior System Operations Instructor - DOC helps ensure safe, reliable energy for communities across Arizona by preparing operators to manage the distribution grid. In this role, you coordinate and implement all phases of the Systematic Approach to Training (SAT) for APS's Distribution Grid Operations training program. You analyze operational needs, job and task requirements, and translate them into well‑designed training and evaluation materials.

You deliver technical instruction that prepares employees for Distribution Operations Center (DOC) operator certification, supports their daily system‑operations responsibilities, and provides ongoing education for current operators and operations staff. By creating high‑quality training you help build a capable workforce that supports operational excellence and contributes to a sustainable energy future for Arizona.

Minimum Requirements

* Bachelor of Science degree in an electrical engineering or training discipline AND five (5) years technical training or operations experience.

* In lieu of bachelors degree, combination of college coursework and experience totaling nine (9) years in related technical electric utility operating experience (e.g., electrical, generator) or grid operations training experience or system operating experience in a distribution control center or field crew experience.

Preferred Special Skills, Knowledge or

Qualifications:

* Technical training experience including three (3) years' experience using the systematic approach to training process and at least two (2) years' experience presenting electrical or operations training, including simulation scenarios.

* Excellent organizational skills with an ability to work on multiple projects simultaneously.

* Demonstrated decision-making ability in production deadline-driven environment.

* Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters.

* Demonstrated ability to stay current with changing technology and apparatus.

* Excellent presentation, written and verbal communication skills.

* Proficient in PC software applications including Microsoft Word, Excel and PowerPoint.

* Must have a valid driver's license and the ability to travel occasionally to statewide APS locations.

Major Accountabilities

1) Develops and maintains training programs for APS DOC Operators that are in compliance with regional and national standards.

2) Enhance the knowledge and skills of personnel in operations job classifications.

3) Create and administrate over needs, job, and task analysis for operations job classifications.

4) Design and develop initial training and continuing education for operations job classifications, using a variety of instructional media.

5) Present training in the classroom, on-the-job, and simulator settings.

6) Conduct evaluations of student performance, training materials, and training effectiveness, including upkeep of training database and commitment tracking.

7) Develops and delivers simulation based training to support both initial and continuing distribution operations training.

8) Oversee training and support vendors to ensure that they meet APS training requirements.

9) Work with operations leaders to define/address personnel knowledge and skill gaps.

10) Maximize training resource utilization through technology, integration, and resource sharing.

11) Prepare training schedules that integrate department needs with training resources.

12) Promote training/line partnership by developing professional rapport with all customers.

13) Maintain instructional/technical proficiency by attending relevant continuing education.

Hybrid:
Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

* Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

* Working from a home office requires adequate technology and an appropriate ergonomic set up.

* Role types are subject to change based on business need.

Job Segment:
Sustainability, Energy

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