Admissions Communications​/Ambassador Tele-counseling Coordinator

Join the Admissions Office front line of UAF recruitment by helping shape the student experience from first contact to enrollment.

The Communications & Ambassador Tele-Counseling Coordinator supports Admissions recruitment efforts by coordinating and supervising the Student Ambassador program and assisting with outreach initiatives across campus. With guidance from the Associate Director of Admissions for Recruitment, this position recruits, trains, schedules, and supervises Student Ambassadors; oversees an afternoon and evening phone bank; and ensures prospective student interactions are documented and shared appropriately with Admissions staff.

The role coordinates campus tours, Ambassador front desk coverage in Signer's Hall, and prospective student visit experiences; manages day-to-day operations of the Communications Room; supports Orientation and recruitment events; and assists with outbound calling campaigns and application processing as needed.

To thrive in this role, an individual must quickly develop a strong understanding of the culture, policies, and operational practices of the UAF Office of Admissions and demonstrate the ability to lead and manage a comprehensive Student Ambassador program. This includes recruiting, training, scheduling, and supervising student employees while fostering a positive, professional, and high-performing team environment.

The successful candidate will support Ambassador phone bank operations, coordinate prospective student campus visits and front desk coverage, and collaborate closely with Admissions Counselors and campus partners such as New Student Orientation and Enrollment Communications. Strong communication, organizational, and leadership skills are essential, along with proficiency in CRM systems, multi-user communication tools, and standard productivity software.

Minimum Qualifications:

Bachelor's degree in a related field and three years relevant experience, or an equivalent combination of training and experience.

Preferred qualifications include experience in a higher education setting; supervision of student employees or leadership programs; familiarity with Salesforce or comparable CRM platforms; and the ability to work effectively with diverse student populations in a student-centered, inclusive environment.

Position Details:

This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

Applications will be accepted for review on February 11, 2025, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE - February 10, 2025.

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

To view the full list of job responsibilities, please .

️If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HRC at bmthimsen.

* To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at .

The University of Alaska ((Use the "Apply for this Job" box below).) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination () against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

* Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts…