Manager of Training; Remote - MA

Position: Manager of Training (Remote - MA)
Description & Requirements

Maximus is seeking a Manager of Training to lead learning and development initiatives for the Massachusetts EOHHS program. The Training Manager will be responsible for staff management, troubleshooting issues with the Learning Management System (LMS), supporting operational needs, ensuring training content is developed and delivered timely and of high quality, completion of required reporting, and notifying operational leadership of any issues that may arise.

This is a remote position with occasional travel as required by business needs. The Training Manager must reside within the Commonwealth of Massachusetts.

About the Program:

The Massachusetts Executive Office of Health and Human Services (EOHHS) / Mass Health Office of Long‑Term Services and Supports partners with Maximus to support statewide initiatives. Our team provides provider education, conducts in‑person assessments, and operates call center support to ensure individuals across the Commonwealth receive high‑quality, timely services.

Why Maximus?

Work/Life Balance Support - Flexibility tailored to your needs!

Competitive Compensation - Bonuses based on performance included!

️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities-Participate in training programs, workshops, and conferences.

Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

* Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

* Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

* Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

* Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.

* Complete hiring and performance management processes to support a high performing training team.

* Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.

* Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

* Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

* Review, evaluate, and modify existing and proposed programs.

* Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

* Maintain a library of training aids.

* Support content creation and LMS administration

* Oversee new hire training content and education

* Collaborate with Operations and Commonwealth stakeholder groups to ensure training content…