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Online Student Support Coordinator, Engineering
Remote / Online - Candidates ideally in
Grand Forks, Grand Forks County, North Dakota, 58203, USA
Listed on 2026-02-18
Grand Forks, Grand Forks County, North Dakota, 58203, USA
Listing for:
University of North Dakota
Full Time, Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
Education / Teaching
Education Administration -
Administrative/Clerical
Education Administration
Job Description & How to Apply Below
Online Student Support Coordinator, Engineering
Job no: H497718
Work type: Full-time Staff
Location: Grand Forks
Categories: Program Coordination
- $48,000+ annual, Non-Exempt (Eligible for overtime)
- 40 hours per week
- This position will work onsite at UND Grand Forks, ND campus
- Provide the highest quality student services for prospective students interested in online courses toward degrees in CEM.
- Provide appropriate information promptly to potential students and companies.
- Ensure quick turnaround of services to students to eliminate delays that would impede student success.
- Answer inquiry questions from prospective students
- Work closely with the Office of Admissions regarding WES, transcripts, UND admission applications, and admission fees
- Provide quality student services for the students who are admitted to UND and taking their undergraduate online coursework.
- Provide guidance to online students for admission and enrollment.
- Work with academic departments (CEM and external) in securing online offerings for future semesters.
- Advise online students on how to remove holds.
- Implement policies and procedures established by CEM and ODE for online students (proctoring of tests, special permission numbers, etc.)
- Prepare & distribute semester course/registration information to Online Program students.
- Create and maintain an online orientation for new online students
- Request student access to Blackboard sites for online courses.
- Monitor students’ responses to online lectures and report problems to technical staff.
- Troubleshoot initial technical problems with Blackboard, Campus Connection, etc.
- Ensure that Online and third‑party students are in the correct course section. If not, complete processes to get them moved to the correct section.
- Provide support to faculty regarding lectures, Blackboard, courses, and exams.
- Work with CEM faculty and departments in offering online courses.
- Request Blackboard sites for faculty who are teaching online courses.
- Work with faculty to get documents or supplies to online students, return reports to students, and print student reports.
- Monitor online Blackboard courses to make sure appropriate information is posted.
- Work with CEM IT to make sure online courses are in the correct classrooms.
- Make sure all online courses are set up with the correct criteria.
- Create on‑campus and online groups in Blackboard for each online course offered
- Post/create exam links in Blackboard, set up exams in Proctoring software to include best practices for the PDF, Electronic, and Auto/Review style exams. Notify students about the required equipment and how to test the equipment before taking an exam with proctoring software
- Prepare for summer laboratories on UND campus.
- Work with CEM Departments and faculty members to identify dates and special needs for labs (equipment, materials, etc.)
- Work with the UND Housing Office in securing housing for Online Degree Program students and notify students of the arrangements prior to them arriving onto campus.
- Email registration information for labs.
- Compile and distribute appropriate information for the off‑campus students such as maps of GF, Convention and Visitors Bureau information highlighting the city of GF.
- Assist online students when they are on the UND campus to meet with their Academic Advisor and establish other meetings as necessary.
- Other Duties as Assigned.
- Hire and manage work‑study student(s) to assist online courses
- Proctor exams, as needed.
- College of Engineering and Mines
Core Competencies:
The CEM team requires adaptability, a positive outlook and attitude, supports and respects team members, and has tolerance of risk and uncertainty.- Core Competency No. 1 Positive Outlook & Contribution "Positive outlook" refers to a general tendency to see future possibilities and outcomes in favorable terms.
- Core Competency No. 2 Initiative The person with initiative is ready to take on new challenges and discover new ways to do tasks; he or she pursues high productivity and sets an example for peers.
- Core Competency No. 3 Degree of Openness "Degree of openness" refers to the degree of extent that a person is receptive to ideas, cultures, and concepts; whether…
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