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Online Student Support Coordinator, Engineering

Remote / Online - Candidates ideally in
Grand Forks, Grand Forks County, North Dakota, 58203, USA
Listing for: University of North Dakota
Full Time, Remote/Work from Home position
Listed on 2026-02-18
Job specializations:
  • Education / Teaching
    Education Administration
  • Administrative/Clerical
    Education Administration
Salary/Wage Range or Industry Benchmark: 48000 USD Yearly USD 48000.00 YEAR
Job Description & How to Apply Below

Online Student Support Coordinator, Engineering

Job no: H497718
Work type: Full-time Staff
Location: Grand Forks
Categories: Program Coordination

  • $48,000+ annual, Non-Exempt (Eligible for overtime)
  • 40 hours per week
  • This position will work onsite at UND Grand Forks, ND campus
Duties & Responsibilities
  • Provide the highest quality student services for prospective students interested in online courses toward degrees in CEM.
    • Provide appropriate information promptly to potential students and companies.
    • Ensure quick turnaround of services to students to eliminate delays that would impede student success.
    • Answer inquiry questions from prospective students
    • Work closely with the Office of Admissions regarding WES, transcripts, UND admission applications, and admission fees
  • Provide quality student services for the students who are admitted to UND and taking their undergraduate online coursework.
    • Provide guidance to online students for admission and enrollment.
    • Work with academic departments (CEM and external) in securing online offerings for future semesters.
    • Advise online students on how to remove holds.
    • Implement policies and procedures established by CEM and ODE for online students (proctoring of tests, special permission numbers, etc.)
    • Prepare & distribute semester course/registration information to Online Program students.
    • Create and maintain an online orientation for new online students
    • Request student access to Blackboard sites for online courses.
    • Monitor students’ responses to online lectures and report problems to technical staff.
    • Troubleshoot initial technical problems with Blackboard, Campus Connection, etc.
    • Ensure that Online and third‑party students are in the correct course section. If not, complete processes to get them moved to the correct section.
  • Provide support to faculty regarding lectures, Blackboard, courses, and exams.
    • Work with CEM faculty and departments in offering online courses.
    • Request Blackboard sites for faculty who are teaching online courses.
    • Work with faculty to get documents or supplies to online students, return reports to students, and print student reports.
    • Monitor online Blackboard courses to make sure appropriate information is posted.
    • Work with CEM IT to make sure online courses are in the correct classrooms.
    • Make sure all online courses are set up with the correct criteria.
    • Create on‑campus and online groups in Blackboard for each online course offered
    • Post/create exam links in Blackboard, set up exams in Proctoring software to include best practices for the PDF, Electronic, and Auto/Review style exams. Notify students about the required equipment and how to test the equipment before taking an exam with proctoring software
  • Prepare for summer laboratories on UND campus.
    • Work with CEM Departments and faculty members to identify dates and special needs for labs (equipment, materials, etc.)
    • Work with the UND Housing Office in securing housing for Online Degree Program students and notify students of the arrangements prior to them arriving onto campus.
    • Email registration information for labs.
    • Compile and distribute appropriate information for the off‑campus students such as maps of GF, Convention and Visitors Bureau information highlighting the city of GF.
    • Assist online students when they are on the UND campus to meet with their Academic Advisor and establish other meetings as necessary.
  • Other Duties as Assigned.
    • Hire and manage work‑study student(s) to assist online courses
    • Proctor exams, as needed.
  • College of Engineering and Mines

    Core Competencies:

    The CEM team requires adaptability, a positive outlook and attitude, supports and respects team members, and has tolerance of risk and uncertainty.
    • Core Competency No. 1 Positive Outlook & Contribution "Positive outlook" refers to a general tendency to see future possibilities and outcomes in favorable terms.
    • Core Competency No. 2 Initiative The person with initiative is ready to take on new challenges and discover new ways to do tasks; he or she pursues high productivity and sets an example for peers.
    • Core Competency No. 3 Degree of Openness "Degree of openness" refers to the degree of extent that a person is receptive to ideas, cultures, and concepts; whether…
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