Academic Coach

• Full time, work from home; must have access to a reliable internet connection.
• Excellent written and verbal skills, both English and Spanish required
• A teaching certificate required

Within the Academic Operations division of Smart Horizons Online Education (SHCOE), an accredited online school district, the Academic Coach serves as the main point of contact for assigned adult students and follows the SHCOE Student Engagement Model.

The Academic Coach monitors student progress to ensure active engagement and timely graduation, works with other departments to meet students' needs, and provides academic support through various communication channels.

• Applicants must complete a background check.
• Applicants must have a Bachelor's degree, teaching experience, and a current secondary or adult level teaching certificate.

We are an equal employment opportunity employer.

We will not support sponsorship, i.e., H-1B or other Visas for this position.

This job summary does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, including the following essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Other essential duties and responsibilities may be assigned.

• Handles various outbound phone, email and SMS campaigns related activity, pacing, and transcripts according to the Student Engagement Model schedule.
• Works closely with student service department and finance to support and resolve issues throughout student enrollment, withdrawal, and graduation processes.
• Handles student and partner calls in a manner that resolves student issues and overcomes objections related to lack of activity, pacing, or desire to withdraw from program.
• Establishes and maintains partner relationships through professional communication according to contract requirements.
• Maintains and audits student records including all communications, in accordance with accreditation requirements and Student Engagement Model.
• Monitors and tracks all student progress and contacts students in accordance with the Student Engagement Model.
• Provides academic support to students using email, phone, and virtual whiteboard discussions for career courses; directs students to academic support resources for core courses; documents all academic support needs utilizing academic support guidelines and processes.
• When necessary, escalates and follows up on issues related to student outcomes, curriculum, learning management system configuration, and interdepartmental communications.
• Meets and exceeds communication expectations outlined by performance based measures.
• Conducts online seminars and webinars as scheduled.
• Attends all scheduled meetings and engages with colleagues in a virtual setting.
• Responds to all telecommunications within 24 hours.
• Delivers communications in a professional manner that is in consistent with Smart Horizons core values.
• Performs any and all other duties, as assigned.

This job has the following non-essential duties and responsibilities. Other non-essential duties or responsibilities may be assigned.

• Provides feedback about curriculum to support continuous improvement efforts.
• Participates in accreditation activities.
• Attends student graduation ceremonies.
• Contributes stories for SHCOE or affiliate blogs, newsletters or other company publication.
• Performs any and all other duties, as assigned.

This job does not have supervisory duties.

The employees supervisor makes assignments by defining objectives, priorities and deadlines, and assists the employee with unusual situations that do not have clear objectives. The employee plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies, and accepted policies. The supervisor reviews the work for technical adequacy and conformance with practice and policy.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Performing the essential functions of this job requires knowledge of:

• Principles, methods, and procedures to provide guidance and feedback needed to accomplish a task or solve a problem.
• Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Human behavior and performance; individual differences in ability, personality, and interests; and learning and motivation.

Using American English, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write grammatically correct routine reports and correspondence. Ability to speak…