Associate Dean, Academic Effectiveness

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people‑centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you.

At SNHU, you’ll have the option to work remotely in the following states:
Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

As Associate Dean (AD), Academic Effectiveness, you are a full‑time member of university staff responsible for supporting the operational needs, strategic direction, and faculty and student projects of Southern New Hampshire University’s online Global Campus (GC). As AD, you will help accomplish operational‑level projects. You’ll collaborate across departments and demonstrate a commitment to the faculty and student experience at SNHU.

You will manage adjunct instructors and are comfortable working in networked teams on a variety of projects. Your work will focus on building cross‑functional support, identifying opportunities to improve operational efficiency, and bringing forward innovative ideas. Reporting to a Senior Associate Dean, you’ll be part of the team dedicated to the engagement, oversight, and support of SNHU’s online adjunct faculty population.

This is a remote position. #LI-Remote

• Promote learner and faculty success and quality through data‑informed decisions and projects
• Support successful programs through oversight, coaching, engagement and management of adjunct faculty.
• Assure the achievement of institutional and programmatic benchmarks, performance indicators and process efficiency with analytical support and discipline.
• Collaborate with university team members to ensure that we support our world‑class faculty according to SNHU’s core values.
• Develop and follow processes to support faculty in alignment with accreditation standards, institutional policies, and human resource standards,
• Part of the team that is responsible and accountable for optimization of all parts of the faculty experience and lifecycle including daily operational processes and tasks related to students and faculty
• Lead collaborative efforts across departments to support learner, faculty, and graduate success and program growth.
• Conduct environmental scanning and research in collaboration with internal and external partners to identify trends and inform actions to increase faculty excellence.
• Support improvements in processes to increase automation, improve data and reporting, ability to grow, reduce cost, and better support collaboration between partners.
• Support a high engagement faculty experience along each phase of the adjunct faculty lifecycle
• Engage in communication and collaboration across partners to assure holistic approaches to process and experience optimization.
• Participate in the review, documentation, and reporting of processes, process‑based metrics, initiative progress and measures, across stakeholder teams, to maintain the transparency of the results of this team’s efforts.
• Analyze data to improve the faculty experience

• 2+ years of progressive experience working in higher education administration
• Experience using data to drive decision making
• Broad knowledge of many functional areas within higher education institutions

We believe real innovation comes from inclusion - where different experiences,…