District Success Manager, Khan Kids

San Mateo, CA / Remote (Continental US + Canada Only)

Khan Academy is a nonprofit with the mission to deliver a free, world‑class education to anyone, anywhere. Our proven learning platform offers free, high‑quality supplemental learning content and practice that cover Pre‑K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under‑resourced communities.

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non‑traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.

We know that transforming education starts in‑house with learning about ourselves and our colleagues. We strive to be world‑class in investing in our people and commit to developing you as a professional.

The Khan Academy Kids team is excited to add a District Success Manager to our team. This role will be responsible for creating an environment where school and district partners can successfully implement Khan Academy Kids. This person will support all partner implementation, including designing and delivering teacher‑focused professional learning, onboarding districts, tracking usage metrics, and working with district administrators to understand usage data.

We’re looking for someone who takes initiative, solves problems with creativity, and finds joy in helping schools and districts bring learning to life.

The District Success Manager will:

• Drive successful district implementations from post‑sales throughout the lifecycle of the relationship, including onboarding, check‑in calls, and preparation for account renewal
• Design and deliver high‑energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators.
• Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usage
• Maintain excellent CRM hygiene; capture notes, tasks, and health signals
• Understand nuanced school district needs and navigate complex discussions with empathy and confidence
• Devise and implement initiatives to encourage teacher and student usage and share them with district customers
• Identify and share account expansion opportunities with the Khan Academy Kids district sales leader
• Collaborate with the Khan Academy District Success team to ensure we are sharing best practices, customer insights, and opportunities to expand efficiently
• Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard, including technical and content aspects of our product
• Channel voice‑of‑customer to Product, Content, and Engineering to improve experience and outcomes.
• Support curriculum and content alignment based on customer needs, including possible work to align to state learning standards or core curriculum adoptions

• 3+ years of customer success, account management, or education‑focused customer support experience
• Deep understanding of teachers and school districts, and a clear passion for education. You understand the challenges and joys of the teachers who support the youngest students
• Outstanding communication skills:
  Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Track record of creating dynamic professional learning experiences—you facilitate those sessions with passion, comfort, and joy
• Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously and efficiently
• Strong problem‑solving skills, including using tools, technology & solutions that involve supporting sustainable and scalable systems
• Ability to use data to tell a compelling story, identify needs, and drive adoption
• Familiarity with school and district technology ecosystems, including common rostering like Clever, and data solutions
• Fluency with early learning pedagogy and learning standards related to PK‑2nd‑grade classrooms
• A proactive approach to support—you notice ways to support our partners and work to bring them scalable solutions before they even ask
• Experience using a CRM tool to track customer progress
• Experience as an elementary teacher and/or elementary administrator is strongly preferred
• Motivated by the Khan Academy mission “to provide a free world‑class education for anyone, anywhere