Associate Student Services Counselor

Associate Student Services Counselor page is loaded## Associate Student Services Counselor locations:
AZ Phoenix time type:
Full time posted on:
Posted 3 Days Agojob requisition :
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** Come Grow With Us
** Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated
** Associate Student Services Counselor
** to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling.
** This is a Phoenix, AZ based role for local residents, and we are currently in a remote/work-from-home schedule**. This position may require you to be in the office 1-2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided.
** New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom.
**** As an Associate Student Services Counselor, a typical week might include the following:
*** Counsels continuing students and/or parents regarding university policy and procedures, registration, progression requirements, and payment options.
* Provides assistance to continuing students regarding policies and procedures and ensures students’ progress through programmatic milestones.
* Collects all required paperwork and documents for progression requirements and selected payment options (including FAFSA reapplication).
* Ensures all matters or issues related to academic compliance are attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed, to keep students in attendance, progressing toward their scheduled graduation date.
* Works with students to ensure understanding of the registration process and/or the steps to modify registration are communicated prior to the term commencing.
* Resolves any outstanding matters for continuing students via multiple University departments.
* Monitors student schedules to ensure only applicable courses related to degree are selected and satisfactory academic performance.
* Works with all Graduation Teammates to ensure students understand their financial package, answering questions and eliminating concerns about funding opportunities/logistics.
* Serves as a student advocate to navigate through university policy and procedure
* Works closely with cross functional and support departments to update student information and to resolve student issues
* Maintains accounts to include balance resolution and accounts receivable collection
* Regularly monitors student activity, GPA, and other components for academic progress
** The role might be right for you if you have:
*** Superior customer service skills
* Excellent communications with a good command of the English language and interpersonal skills with the ability to influence and persuade.
* Timely responses to student/parent questions and concerns providing appropriate information.
* Ability to maintain confidentiality of information.
* Proficiency with MS Office Suite, (Word, Outlook, Excel, PowerPoint)
* Comfortable with navigating other databases and software, and ability to learn new company systems within a short period of time.
* Ability to work in a high-volume, fast-paced work environment with constant phone or in-person contact with students on a daily basis.
* Critical thinking and judgment.
* Excellent planning, organizational, multi-tasking, case-management and follow up skills.
* Attention to detail and analytical skills.
* Time management skills
* Ability to work both independently and collaboratively as a team member and willing to learn and work other student services’ functions.
* Must be available to work varied shifts, including evenings, weekends or holidays.
** Education and/or Experience**:
* ** Bachelor’s degree
** from a regionally accredited institution
* 1-3 years in education industry preferred; or equivalent experience in inbound/outbound call center
* Must pass…