Admissions Representative; Sales

Overview

Company Description
Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. We are a growing healthcare education organization that offers a rewarding and challenging career, a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

We are seeking an Admissions Representative to join our team. This is a HYBRID position with some work on campus and some remote work.

• Under direct supervision, recruit qualified students for the college’s academic programs in a compliant, professional manner. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process.
• Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies.
• Uphold enrollment standards by complying with governmental regulations and accreditation standards, enrolling only students who meet eligibility requirements as published in the college’s catalog.
• Demonstrate positive attitude and motivation, concern for students, teamwork, time management, and a work ethic that follows through on commitments.
• Use company approved Admissions materials during telephone calls, interviews and the enrollment process.
• Observe and adhere to all company policies and best practices, exercising judgment within defined procedures to determine appropriate action.

• Take inquiry calls from potential students and provide information about programs, entrance requirements, curricula, and academic standards; encourage qualified prospects to schedule an interview.
• Respond promptly to web inquiries and calls with accurate program information.
• Make outbound calls to potential students; outbound efforts are a key component of this role.
• Participate in organized phone-a-thons and dialing campaigns according to company best practices.
• Initiate unsolicited leads and generate new business when not responding to inquiries or working with prospective students.
• Follow up on inquiries that do not schedule or show for an interview and on interviews that did not progress in the enrollment process to address concerns.

• Schedule and conduct student interviews; ensure Financial Aid references comply with Company Policy.
• Use only approved company materials during the interview process and adhere to stated policies and processes.
• Explain program offerings and align the college’s benefits to the student’s needs; advise suitable programs based on desires, qualifications and objectives.
• Ensure admissions management is informed about the student’s motivations and concerns.

• Provide basic information and routine guidance to students using established procedures and policies on available programs and eligibility.
• Serve as a liaison between student and campus; assist with enrollment forms, application review for compliance, and coordination with Finance to ensure high levels of customer service during the transition; follow up to ensure financial aid packaging is complete.
• Mentor and advise students to help identify their unique skills and interests.
• Address easily-resolved inquiries or issues, and refer more difficult issues to a more experienced staff member while ensuring appropriate action.

• Accurately account for all inquiries and admissions activity.
• Complete daily activity reports and ensure pre-start paperwork is completed accurately and timely.
• Keep all required reports current and accurate, including information stored in the system.
• Attend and successfully complete all required training.
• Perform other duties as assigned by local leaders and attend meetings as directed by supervisor.

50k - 70k depending on for-profit enrollment experience.

• Minimum 2 years of customer service, telemarketing or sales experience (including admissions experience).
• Demonstrated ability to fulfill Company Key Behaviors.
• Excellent presentation skills.
• Bachelor’s degree or equivalent experience required.
• Knowledge of Microsoft Office Suite:
  Word, Excel, Outlook.
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis.

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment.
• 2 weeks starting vacation per year, increasing with years of service.
• 12 paid holidays and 2 floating holidays.
• Company-paid life insurance at 1x annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for you and your family up to 100% depending on the program.