ServiceNow Training Specialist

Service Now Training Specialist

BCMC is seeking a highly skilled Senior Organizational Change Management Training Specialist for an immediate opportunity to support the Service Now development and engineering program. The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support community stakeholder training initiatives based on Service Now implementation, configuration, and administration capabilities / features. The Training Specialist will work closely with project teams, subject matter experts, and stakeholders to analyze training needs, design and develop training materials, and deliver training to users leveraging the Service Now platform.

Additionally, the Training Specialist will evaluate the effectiveness of training programs and make recommendations for improvement.

Remote Position

Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance. Candidates with Active Secret or higher security clearance are desired.

Core Work Hours: 7a-4p Monday – Friday, except Government Holidays

Place of Performance: Remote

• Develop and implement effective training strategies and programs to support organizational change initiatives, including Service Now implementation, configuration, and administration.
• Create training programs using the ADDIE instructional model.
• Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
• Conduct stakeholder interviews and needs analysis for training program.
• Responsible for material creation and document management.
• Conduct live and recorded digital training sessions.
• Manage the training program and report attendance statistics.
• Apply adult learning principles and the ADDIE model in developing the program.
• Facilitate internal new hire onboarding training, as well as government customer training.
• Currently using Google Suite, Smartsheets, Service Now, 8x8, Zendesk, and MS Teams.

• 5+ years of experience with the Service Now platform.
• 20-30 slide decks created on the Service Now platform and different modules.
• Experience with microlearning video development using Camtasia.
• Strong Federal experience with different agencies.
• Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
• Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
• Knowledge of learning theory and instructional design principles.
• Proficiency in using training development tools and software.
• Experience with virtual training platforms and e-learning development tools.
• Experience and knowledge of Service Now.
• Ability to work independently and in a team environment, with a focus on achieving results.
• Excellent oral and written skills.
• Ability to travel as required.

BS degree in any of the following:
Business, Human Resources, Education, or related field.

BCMC, LLC is an IT engineering firm that specializes in digital transformation and automation. Since our establishment in 2007, we have been providing support to federal clients. Our corporate culture is centered on innovation and problem-solving, which we believe supports our nation. At BCMC, we strive to foster an environment that encourages innovative thinking and solutions. Our primary goal is to develop and deliver top-quality services to our clients to help them achieve their objectives.

We take pride in our track record of delivering exceptional services, which we attribute to our dedicated team of experts. We value our employees and are committed to creating a work environment that promotes growth, development, and success.

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave