Learning & Development Specialist

About This Role

At my Place Health, learning is how we make great care consistent. As our Learning & Development Specialist, you'll help teams grow the skills, confidence, and clarity they need to deliver an exceptional experience for the older adults we serve every day, in every interaction.

In this role, you'll design and deliver engaging learning experiences across formats, including in-person, hybrid, and on-demand training. You'll partner closely with subject matter experts and leaders to translate real operational needs into training that's practical, memorable, and aligned with our goals. You'll also stay hands-on in the field, spending time at our Day Centers to observe workflows, build trust with teams, and ensure learning lands where it matters most.

If you're energized by building training that's people-centered, performance-driven, and mission-connected, this is your seat at the table.

What Does Success Look Like?

• Bring learning to life: Create engaging eLearning, videos, simulations, and assessments that are interactive, practical, and built for real-world application.
• Build training people actually want to attend: Develop instructor-led materials-including facilitator guides, participant resources, and presentations-that make sessions clear, energizing, and easy to deliver.
• Design learning that fits the way teams work: Craft blended learning experiences that thoughtfully combine in-person and online formats for maximum flexibility and impact.
• Partner with the experts: Collaborate with SMEs to define learning objectives, shape key content, and choose evaluation methods that reflect what "success" looks like on the job.
• Turn best practices into better performance: Apply adult learning principles and instructional design models (like ADDIE or SAM) to create training that improves confidence, consistency, and outcomes.
• Measure what matters: Evaluate training effectiveness using engagement, knowledge retention, and performance improvement-then use insights to make future learning even stronger.
• Listen, iterate, improve: Gather feedback from learners and stakeholders and continuously refine content to keep it relevant, clear, and high impact.
• Use tech as your superpower: Manage and track learning initiatives through the LMS, produce reports, and ensure training experiences run smoothly end-to-end.
• Stay ahead of what's next: Keep current on instructional design tools and trends (Articulate 360, Adobe Captivate, or similar) and bring fresh ideas to your work.
• Be the calm in the chaos: Troubleshoot learning or technology issues that pop up during training sessions so teams stay supported and learning stays on track.
• Keep stakeholders connected: Present design concepts and course prototypes with clarity, incorporating feedback while keeping projects moving forward.
• Jump in where needed: Support additional L&D projects as they come up-because improving learning is a team effort.

What Does An Ideal Candidate?

• A strong foundation in learning design: Bachelor's degree in Instructional Design, Educational Technology, or a related field (Master's preferred).
• Proven experience building training that works: 3+ years in instructional design, curriculum development, or a closely related role.
• Fluency in modern authoring tools: Confidence creating eLearning with Articulate 360, Adobe Captivate, or similar platforms.
• LMS know-how you can put to work fast: Experience managing learning in an LMS, plus familiarity with SCORM and/or xAPI-and the ability to troubleshoot when things get technical.
• A performance-first mindset: Skilled at spotting performance gaps, asking the right questions, and recommending learning solutions that actually move the needle.
• An eye for clean, engaging content: Bonus points if you're comfortable with graphic design or video tools like Adobe Creative Suite (or similar).
• Deep understanding of how adults learn: Strong command of adult learning principles, instructional design models (ADDIE, SAM), and eLearning best practices.
• Project management that keeps everything moving: Able to balance multiple priorities, manage timelines, and deliver high-quality work on deadline.
• Communication that builds trust: Clear, confident written and verbal skills-able to collaborate with SMEs, present ideas to stakeholders, and bring people along with you.

The Work Environment:

• A flexible, hybrid rhythm: This role blends work-from-home focused build time with in-office collaboration-giving you space to design, develop, and refine high-quality learning experiences.
• Presenting is part of the fun: You'll regularly lead live trainings, hybrid sessions, and presentations-facilitating learning that's interactive, clear, and energizing for teams.
• Built on collaboration: Expect plenty of 1:1s with SMEs and key contributors, working sessions to shape content, and stakeholder reviews to keep learning aligned with real operational needs.
• Creative production time: You'll spend dedicated time developing eLearning modules, job aids, and facilitator…